Privacy Policy

The information collected depends on how you interact with Pokiespins Casino, the services you use and the checks that may be required before or during account use. We only seek information that is reasonably relevant to operating an online casino service, supporting players, meeting compliance responsibilities and protecting the website.

Account and identity information

When you register or maintain an account, we may handle information such as your name, date of birth, contact details, login information, account preferences and records of communications. We may also request information needed to confirm that an account belongs to you and that you are eligible to use the service.

Verification information

For identity, age, security, anti-fraud and responsible gaming checks, we may handle verification documents and related information. This can include documents or details used to confirm identity, age, address, source of funds or account ownership where such checks are appropriate. Information supplied for verification should be accurate and current.

Payment and transaction records

We may handle records about deposits, withdrawals, account activity, payment methods, transaction dates, amounts and related processing information. Payment providers may process payment details under their own privacy terms. We do not need to receive or store every detail held by a payment provider, but we may retain information necessary to confirm transactions, resolve issues and meet our obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also receive information about errors, performance and security events.

Information from other sources

Where appropriate, information may be received from service providers that help with identity verification, payment processing, fraud prevention, website operation, customer support or analytics. We may also use information that you make available to us when contacting support or participating in website activities.

Personal information may be shared with carefully selected service providers that support the operation of the website. These providers may assist with hosting, technology, payments, identity and verification checks, fraud prevention, customer support, communications, analytics, security and professional services. They may only handle information for relevant business or service purposes and may be subject to their own privacy policies.

Information may also be disclosed where reasonably necessary to protect the website, players or other people; investigate suspected fraud, security incidents or prohibited activity; respond to legal requests; resolve disputes; or meet applicable legal and compliance requirements. We do not treat personal information as something to be sold for unrelated purposes.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, secure systems, authentication processes, monitoring and staff or supplier procedures. No internet transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

International handling

Some service providers or technical systems used to operate an online service may be located outside Australia. Where personal information is handled in another country, reasonable steps may be taken to ensure it is managed appropriately and consistently with applicable privacy requirements. The safeguards available can depend on the provider, the type of information and the service involved.

Retention of information

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in immediate deletion of all records. Some account, identity, transaction, security and communication records must be kept for a period required by law or for legitimate compliance, dispute, fraud-prevention or record-keeping purposes. When information is no longer required, reasonable steps may be taken to securely delete it or make it no longer identifiable.