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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Pokiespins Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed on the relevant page or game.
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1. General conditions
These Terms & Conditions apply to your use of the Pokiespins Casino website, services, games, promotions and related features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you should not access the website or use its services. The operator may update these terms from time to time. Changes may be published on the website, and your continued use after an update generally means that you accept the revised terms.
On this page
You are responsible for reading the current version of these terms and any rules that apply to a particular game, promotion, payment method or feature. If there is a conflict between these general terms and specific terms displayed for a service, the specific terms may apply to that service. Nothing in these terms is intended to exclude or limit rights that cannot lawfully be excluded or limited under Australian law.
Eligibility and lawful use
You must meet all legal requirements that apply to you before using the website. This includes being of legal gambling age in your location and being permitted to access online gambling services under the laws that apply to you. You must not use the website if online gambling is unlawful where you are located. You are responsible for checking the relevant rules before registering or playing.
- Use the website only for personal and lawful purposes.
- Provide information that is accurate, current and complete when requested.
- Do not allow another person to use your account.
- Do not use the website on behalf of another person or for commercial purposes.
- Do not attempt to bypass geographical, age, identity or security controls.
- Do not use the website in a way that may damage, interrupt or compromise its operation.
Account registration
You may need to create an account to access some or all services. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by the operator to protect its systems. Notify the operator through the available support channels if you believe your account details have been lost, misused or accessed without permission.
The operator may request information or documents to verify your identity, age, location, source of funds or account details. Verification checks may be required before deposits, withdrawals, winnings or continued access can be processed. You must provide genuine documents and cooperate with reasonable checks. An account may be restricted, suspended or closed if information is incomplete, inaccurate or cannot be verified.
2. Deposits, play and withdrawals
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods must be used in accordance with their own terms and any applicable law. The operator may reject, reverse or investigate a transaction where there is a security concern, a suspected error, a payment dispute or a question about ownership of the funds.
You should check all transaction details before confirming a deposit or withdrawal. You are responsible for ensuring that the information supplied for a payment is correct. Bank, payment provider, currency conversion or other third-party charges may apply independently of the website. The operator is not responsible for delays or costs caused by a payment provider, financial institution, network failure or incorrect information supplied by you.
Game play and results
Games must be played according to the instructions displayed on the website. Where a game uses a random number generator or another automated process, the relevant game result will be determined by that process. You should not place a wager unless you understand the stake, rules and possible outcome. Once a play has been accepted, it may not be cancelled or changed except where the operator agrees or where required by law.
The operator may void or review a transaction, game round or result where there is a technical error, malfunction, interruption, irregular play, suspected fraud or other event that affects the integrity of the service. If the website displays an obvious error, including an incorrect price, balance or game detail, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error.
Withdrawals and account balances
Withdrawal requests may be subject to identity, security and payment checks. Funds may be returned through an approved method and, where appropriate, to the original payment method. You should ensure that your account information is accurate and that you have complied with any applicable game, payment or promotion rules before requesting a withdrawal. Processing arrangements may vary depending on the method selected and the completion of required checks.
You must not use the website to deposit or withdraw funds obtained through unlawful activity. The operator may delay, decline or report a transaction where required to meet legal, regulatory, anti-money-laundering or fraud-prevention obligations. Any account balance shown online is subject to reconciliation and correction if an error is identified.
3. Promotions, prohibited conduct and account action
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or play requirements, restrictions and any other conditions. You should read the relevant offer terms before participating. Unless stated otherwise, only one account per person, household, device or relevant location may be permitted for an offer.
The operator may refuse, withdraw or amend an offer where there is an error, misuse, suspected abuse or a breach of the applicable terms. Promotions must not be combined or used in a way that defeats their intended purpose. Any promotional value or related winnings may be removed where the offer rules have not been followed, subject to applicable law.
Prohibited activity
- Creating or controlling multiple accounts without permission.
- Using another person's account, payment method or identity information.
- Using software, bots, scripts or devices intended to obtain an unfair advantage.
- Exploiting a technical fault, vulnerability, pricing error or game malfunction.
- Engaging in fraud, money laundering, collusion, cheating or other unlawful activity.
- Interfering with the website, its security, games, systems or other users.
- Attempting to manipulate outcomes, transactions, promotions or account records.
- Publishing or transmitting material that is unlawful, threatening, abusive or harmful.
If the operator reasonably believes that you have breached these terms, used the service unlawfully or created a risk to the website or other users, it may take proportionate action. This may include issuing a warning, limiting features, refusing a transaction, suspending access, closing an account or withholding funds connected with the suspected conduct, subject to legal requirements. The operator may also provide information to relevant authorities where required or permitted.
4. Responsible gambling, privacy and liability
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose. Set a budget and time limit before you play, take regular breaks and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement.
Responsible gambling tools may be available through the website, including deposit limits, time reminders, breaks, account restrictions or self-exclusion. You should use the available tools if gambling is becoming difficult to control. If you are concerned about your gambling, seek support from an appropriate Australian gambling-help service or a qualified professional. Do not attempt to open a new account to avoid a restriction or self-exclusion.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. The operator may collect and use information needed to provide services, process transactions, verify identity, protect the website, meet legal obligations and communicate with you about your account. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.
You are responsible for ensuring that your device, software, internet connection and account credentials are secure. Website content and services may be unavailable from time to time because of maintenance, technical problems, communications failures or events outside the operator's reasonable control. The operator does not guarantee uninterrupted access or that every feature will always be available.
Liability and governing terms
To the extent permitted by law, the operator is not responsible for losses caused by your failure to follow these terms, incorrect information supplied by you, misuse of your account, payment-provider issues, interruptions outside its reasonable control or unlawful activity. The operator does not guarantee that the website will be free from errors, viruses or interruptions, although reasonable steps may be taken to maintain security and reliability.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a right immediately does not amount to a permanent waiver of that right. Questions or complaints should be raised through the support options made available on the website. These Terms & Conditions should be read together with the Privacy Policy, responsible gambling information and any specific terms displayed for the service you use.
