Responsible Gaming

At Pokiespins Casino, responsible gaming means treating gambling as entertainment, understanding the risks and making informed choices. Gambling should never be used as a way to make money, solve financial problems or cope with stress. This page provides general information to help Australian players stay in control and recognise when additional support may be useful.

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Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other random outcomes, so past results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be corrected by continuing to play. Each wager should be considered a separate decision with the possibility of losing the amount staked.

On this page

Gamble for entertainment, not income Tools to help you stay in control Recognising signs of harm Support and safer play information

Before you play, decide how much time and money you can reasonably spend on gambling. Only use money that is available after essential expenses, such as rent or mortgage payments, food, utilities, transport, education and other financial commitments. Never gamble with borrowed money, money needed for bills or funds set aside for important personal responsibilities.

Set a spending limit before starting a session and keep to it.
Set a time limit and take regular breaks away from the game.
Avoid chasing losses by increasing bets or continuing to play after your budget is used.
Do not rely on gambling to make money or recover debts.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Keep gambling separate from household, work and family responsibilities.
Remember that taking a break or choosing not to gamble is always an available option.

It can also help to keep a personal record of deposits, wagers, wins, losses and the time spent playing. Reviewing this information can make your gambling habits easier to understand. If your actual spending is higher than planned, consider reducing your limits, taking a break or asking for support.

Tools to help you stay in control

Depending on the features available to your account and applicable requirements, gambling services may provide tools that support safer play. These tools can help you make decisions before gambling rather than relying on willpower during a session. The available options, settings and conditions should be reviewed carefully before you use them.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or spend during a selected period. Choose an amount that fits comfortably within your entertainment budget. Do not set a limit based on the amount you hope to win. If a limit is difficult to maintain, reduce your gambling or consider a longer break.

Time reminders and breaks

Time can pass quickly while playing. Session reminders, account activity information and planned breaks can help you remain aware of how long you have been gambling. Get up, move away from the screen and return only if doing so remains consistent with your personal plan. You can also decide that a session will end at a particular time, regardless of whether you are winning or losing.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, ask about the options available for a temporary account break or self-exclusion. Self-exclusion is a more formal choice to prevent access for a selected period or until further notice, subject to the relevant process and applicable requirements. During a self-exclusion period, do not attempt to open another account or use another person’s account. If you need help choosing an option, contact the service through its available support channel.

Account controls are most effective when used early. You do not need to wait until gambling has caused serious problems before setting limits or taking a break. Consider involving someone you trust if you find it difficult to apply your own plan.

Recognising signs of harm

Gambling can become harmful when it affects finances, relationships, health, work, study or everyday responsibilities. A problem may develop gradually, and people may not recognise the change immediately. Consider your behaviour honestly and pay attention to repeated patterns rather than one isolated session.

Spending more time or money gambling than you intended.
Trying to win back losses by gambling more often or placing larger wagers.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, losses or account transactions from family or friends.
Borrowing money, selling belongings or missing payments to fund gambling.
Using gambling to escape sadness, stress, loneliness or other difficult feelings.
Neglecting work, study, health, family time or other responsibilities.
Arguing with people close to you about gambling.
Thinking about gambling frequently or finding it difficult to stop.
Feeling guilt, shame or distress after gambling, then returning to play.

If any of these signs apply to you, stop and review your situation. Consider closing or restricting access to your account, speaking with a trusted person and seeking independent support. You do not have to manage the issue alone, and asking for help is a practical step rather than a failure.

Support and safer play information

Australian players can seek confidential gambling support through recognised counselling and support services available in their state or territory. These services may offer counselling, information, financial guidance and support for family members or friends affected by someone else’s gambling. Search for an official Australian gambling support service or contact a relevant local health or community service for current information.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and contact emergency services or an appropriate crisis service. For urgent mental health concerns or thoughts of self-harm, seek immediate assistance from emergency services or a qualified health professional.

Protecting young people and other people’s accounts

Gambling services are intended for adults who meet the applicable age and identity requirements. Do not allow children or other unauthorised people to access your account. Keep passwords, payment information and devices secure, and log out when you finish. Do not share your account, payment method or login details with another person. If you believe someone else has accessed your account, secure it promptly and contact the service through its available support channel.

Our approach

Pokiespins Casino aims to provide clear information and support responsible choices. We may ask questions or apply account measures where required to support safer gambling and compliance obligations. Information supplied for responsible gaming purposes should be accurate so that appropriate options can be considered. Account restrictions, breaks and self-exclusion arrangements may have conditions, and players should read the relevant information before confirming a request.

Responsible gaming is a shared responsibility. Use the tools available, monitor your own activity and act early if gambling is no longer enjoyable or affordable. If you are unsure whether your gambling is within safe limits, take a break and seek independent advice before playing again.